How to request help or a refund for a CoreEbooks digital order.
JJDigit reviews refund requests when a buyer contacts us about an order. Requests are considered case by case, and any refund or other resolution is agreed between the buyer and JJDigit, subject to applicable consumer rights. This policy does not promise an automatic refund for every request.
Email info@coreebooks.com with your order reference, the email used for your account and a description of the issue. Do not send your password, full card number or card security code.
Contact us about duplicate charges, an incorrect file, a download problem or another concern with your purchase so the specific order can be reviewed.
When an order is fully refunded, download access for the books in that order is removed from your CoreEbooks account.
The case-by-case review process does not exclude or limit any cancellation, refund or other remedy you are entitled to under applicable law.
